# FAQ

## Gnome Shows Black Screen

### Missing dbus-x11 Package

You might not have `dbus-x11` package installed.

```bash
sudo apt-get install dbus-x11
```

### Running as Root

Some cloud providers, such as Vultr and Digital Ocean, provide you with root credentials. Gnome needs to run as a normal user. Furthermore, you must log into the system as a normal non-root user. This is because `systemd` creates a directory and sets `$XDG_RUNTIME_DIR` on login. *Thus, for Gnome to work, you need to ssh to the system as a non-root user and then run `vncserver`.*

You can identify this problem by the following error message:
"dbus[55223]: Unable to set up transient service directory: XDG_RUNTIME_DIR "/run/user/0" is owned by uid 0, not our uid 1001"