FAQs

Workspace Customization and Persistence

Can I install software on the desktop?

No, the desktops do not include root access needed to install additional software.

Will changes I make be saved between sessions?

No, making changes to the remote desktop or browser will not persist between sessions. All data collected or changes made within a sessions are permanently lost when the session is deleted.

How can I customize a desktop image?

To run custom desktop or application images there are two options.

For businesses with 50 or more uses, Kasm can create a SaaS instance dedicated for you, that is fully customizable and provides your administrators access to make changes.
Install Kasm Workspaces in your own environment. Kasm Workspaces community version is free for up to 5 concurrent sessions and includes most features of the Professional and Enterprise licensed versions.

Data

What data does Kasm Collect?

When interacting with applications in a desktop, local logs may be generated by that application. Any such application logs inside of your remote environment are not saved or transmitted off the system your container is running on. When your session is deleted, any ancillary logs created by applications running inside your environment are deleted along with your session and all data generated.

Kasm sessions are not proxied and there is no logging of user generated traffic from inside of a Kasm Workspace session.

All billing information and any logs created by processing of billing are performed by a third-party, Stripe. Stripe is one of the largest online credit card transaction companies and specializes in securely facilitating billing. Kasm Technologies does not store credit card information on our information systems.

Kasm Technologies does retain create, collect, and centrally store logs generated by users when they are interacting with our website and the Kasm Cloud Personal dashboard. This DOES NOT include interaction with a Kasm Workspaces session.

Major events that get logged include the following:

Creating a session
Resuming a session
Deleting a session
Updating your profile
Viewing the user dashboard
Session keep-alive messages
Viewing or updating your profile
Authentication attempts
Logging out

Will Kasm provide logs to law enforcement

Kasm’s platform is intended to provide ultimate privacy and security, within the confines of legal activity. Kasm will cooperate with law enforcement as required by the laws of the United States of America and applicable state laws.